Refund Policy
When NovaStar IPTV offers refunds, how to request one, and why we recommend a free trial before you pay.
Last updated: August 2026
Our refund approach
Because every order is confirmed manually by our team and a free trial is available before you pay, we generally do not offer refunds once login details have been delivered and the service is working.
When a refund may be considered
If the service does not work on your device and our support team cannot resolve the issue, contact us within 48 hours of receiving your login details and we will review a partial or full refund.
Refunds are not available for issues caused by your internet connection, unsupported devices, or account sharing.
How to request a refund
Email support@novastariptv.tv or message +1 (581) 222-9193 on WhatsApp with your order details and a description of the problem.
Approved refunds are returned using the original payment method and may take several business days to appear, depending on your provider.
Try before you buy
We encourage every customer to request a free trial line first, so you can confirm the service works on your setup before paying.
Contact
Questions about refunds? Email support@novastariptv.tv or message +1 (581) 222-9193 on WhatsApp.