Questions we get every day
The things people ask before they sign up. If your question is not here, our team is happy to answer it directly.
Do I need a special box?
No. If you already own a Smart TV, Firestick, phone, tablet or computer, that is enough. We send you the app to install and walk you through it.
What internet speed do I need?
A stable 15 Mbps connection is comfortable for HD. For 4K streams we recommend 25 Mbps or more.
Can I test before I subscribe?
Yes. Ask us for a trial line when you get in touch and we will set one up so you can check the channels you care about. See the free 24-hour trial page.
How do I pay?
Payment is arranged directly with our team once you contact us. We confirm every order by hand, so nothing is charged automatically. See pricing for plan options.
Can I use it on more than one TV?
A subscription can be configured on a compatible device, but only one device should be actively using the subscription at a time.
Which devices are supported?
Smart TV (Samsung, LG), Amazon Firestick, Android TV and boxes, iPhone and iPad, Android phones, Windows and macOS, MAG decoders and Apple TV. See supported devices.
What if a stream freezes?
Our servers are load-balanced with anti-freeze buffering. If a line ever drops, message support and we switch you to a fresh server within minutes.
Is there a contract?
No contract and no auto-renewal. You pay for the period you choose and renew only if you want to.
Want to check whether your TV, stick or phone is covered? See our full list of supported devices.
Still have questions?
A real person reads every message — usually replying within an hour.
Contact support